Refund Policy

1. 14-day money-back guarantee

We offer a 14-day money-back guarantee. If ParseForMe is not right for you, request a refund within 14 days of the charge. We do not ask you to justify yourself, and there is no penalty for changing your mind.

2. What you get back

If you have used little or none of your page allowance, we refund the charge in full.

If you have already parsed a substantial part of it, we refund the unused proportion. Every parsed page costs us money to process, so we cannot return what has already been spent on your documents — but you are never charged for pages you did not use.

3. Failed or duplicate charges

If you are charged in error — a duplicate charge, or a charge for a purchase that failed — we refund it in full once confirmed, regardless of usage and regardless of how long ago it happened. Pages are only credited once per payment, so a duplicated payment never consumes anything.

4. Cancelling a subscription

You can cancel at any time from Settings. You keep access until the end of the period you have already paid for, and we do not charge you again after that. Cancelling does not by itself trigger a refund of the period already paid — see the guarantee above if you want one.

5. How to request a refund

Paddle is our Merchant of Record and is the seller of record for your purchase, so refunds are handled and issued by them, back to your original payment method.

Request one directly from Paddle at paddle.net, using the email address you bought with. You can also email us at [email protected] with that address and the approximate date of the purchase, and we will arrange it with Paddle for you.

6. Processing time

Once approved, refunds are issued promptly; how quickly the money reaches you depends on your bank or card provider, typically within five to ten business days.